Wax Me Happy Policy and Pricing Updates for 2017!
Wax Me Happy®
Pricing and Appointment Policies
Due to an increase in the cost of some of my products, I am implementing a price increase (the first increase in 7 years) to the following services effective February 1, 2017;
First Time Brazilian $55
Returning Brazilian $45
(returning client 3-6 weeks)
First Time Bikini $35
Returning Bikini $30
(returning client 3-6 weeks)
Full Leg Wax $65
1/2 Leg Wax $40
Chest Wax $50
Back Wax $50
(Multiple areas being waxed? Please check with me for any pricing changes.)
Your scheduled wax is reserved specifically for you. I value your business and ask that you respect my scheduling policies. Should you need to cancel or reschedule, please notify me at least 24 hours in advance. More notice is even better and extremely appreciated.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service before the option to rebook and will be required to have a credit card on file for future services. I recognize the time of my clients is valuable and have implemented this policy for this reason. When you miss an appointment with me, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Emergencies happen and I completely understand that, but like you, I have bills, overhead, and responsibilities too.
If I don’t work, I don’t get paid.
I am often told that the appointment reminders that I send, the day before your wax, are “lifesavers” and extremely appreciated. With that said, sending reminders and receiving a confirmation back from you, helps me too! BUT, please do not confuse my reminders as a time to decide to cancel/reschedule your appointment. The reminders, I send you, are a COURTESY, and should not be expected. Make note of your appointment when YOU schedule it. If you cannot make the appointment, that YOU previously scheduled, please give me more than a days notice and don’t use the reminder as a time to cancel or reschedule (there are exceptions to this, and I realize that). If you know in advance, then PLEASE text me in advance. This will allow me to open the appointment time up (in a timely manner) to others who may be shopping for times. All reminders are generally sent via text the day before your scheduled appointment. I normally send the reminders between 7:00-7:30am and will need to hear back from you no later than noon, on the same day your reminder was sent. If I do not hear back from you (BY NOON), I will assume you are not going to make your scheduled time and will fill it with someone else who can. I send reminders early enough to allow the majority of my clients the time to reply. If you do not hear back from me, or have not received your reminder - please contact me. Occasionally technology can have it’s moments too.
Please Have Consideration
I pride myself with being timely for your appointment and I ask for the same courtesy in return. Once again, your scheduled time is reserved for you and only you. If you show up late, it’s a trickle effect and will then run other appointments, following yours, behind. If you are going to be more than 5 minutes late, we will need to reschedule, PERIOD! DO NOT WAIT until you're halfway to your appointment to contact me. It’s not fair to me to try and hurry your service to stay on track. Lastly, if you are even a few minutes LATE to your wax appointment and the next scheduled client happens to arrive early (BEFORE YOU ARRIVE), I will push the early client in, simply to avoid running them late, or running myself behind. Anyone scheduled after you, should not be inconvenienced because YOU ARE LATE. If you’ve scheduled an evening appointment and are running late (for whatever reason), once again, text me BEFORE you head to your appointment. Don’t assume that you are the last appointment of the day or that I’ll be able to squeeze you in. I respect your time, so please value mine.
(The following is by permission and courtesy of my friend
Jennifer who owns Waxbitch® located in East Lansing, Michigan.)
“Could you SQUEEZE my friend and I in for a wax today?”
“In order to give a quality waxing that is up to my standards, I do not squeeze in newbies and normally don’t have time for a quickie wax for regulars either. This allows me to get some information about you, when you last shaved or waxed, how you normally react to hair removal and to discuss post wax treatments so your skin will have the best results. Regular clients book ahead which leaves me with availabilities 4-5 weeks out. I run a tight ship and punctuality is key. Tardiness can happen for many reasons but being more than 10 minutes late can throw off my whole schedule and I don’t like clients waiting. You may be used to walking in off the street for a pedicure, but at Waxbitch®, you need to book ahead. Last minute cancellations happen so I can put you on a waiting list. With a little planning you won’t be disappointed.
Book now, book ahead and be happy, not hairy.” -Waxbitch®
Like Jennifer mentioned above, I run a tight ship too. This can often times lead to ruffled feathers when it looks like I’m being hard to get along with. I have clients that will often book two appointments out (sometimes three) which mean 6-8 weeks, or more. Availability can often be scarce unless YOU are willing to be flexible with your time.
“Can’t you come in a little earlier?”
“Stay a little later?”
“Wax me on Sunday?”
Those are questions I get on a weekly basis (I'm SERIOUS!).
If you have a special event coming up, please schedule in advance to ensure availability.
Lack of planning on your part, does not constitute an emergency on my end.
Of course, it never hurts to check if I do happen to have “availability tomorrow” and it won’t count against you for asking. BUT, if I don’t, please don’t get irritated with me (especially if you are a brand new client that I’ve never waxed or a “regular” that has cancelled on me at the last minute.) Trying to persuade me, by saying “well, if you can’t get me in, I’ll have to go somewhere else!” (Queue the eye roll.) If you are looking for me to say “Please let me adjust all the other clients who booked 6-8 weeks in advance, just so I can squeeze you in!” Well, you’re barking up the wrong tree.
Like Jennifer stated above; “Book Now, Book Ahead, and be happy, not hairy.”
Arriving SICK to Your Appointment
Please, please, please DO NOT arrive sick to your appointment! If you are not feeling well, PUH-LEASE contact me to rebook. I DO NOT want your cold, your bronchitis, your stomach virus, or your flu, nor do I want any clients after you, catching your crud either. Although I realize I chose my profession, I still don’t have the luxury of having paid sick days, paid personal time, paid vacation, or anyone to “cover my shift” because I’m home ill. Once again, if I don’t work, I don’t get paid. I’m not going to arrive sick to your wax, so please do the same for me!
Bringing Children To Your Appointment?
Children are not allowed at my Tishomingo location, located inside the beautiful Spa 211. Why? Because there are other guests trying to enjoy spa treatments; massages, facials, Vichy, etc., that have specifically booked a quiet and tranquil escape. It's not fair to the other guests that just want a "getaway."
As far as my Davis location, you are welcome to bring children to your appointment, as long as they are able to quietly wait for you to get waxed. If children are unable to patiently wait, please do not bring them with you. We cannot keep tabs on those that are running through my office, doing acrobatics, opening doors, going through my drawers, spilling food and drinks on my furnishings, going in and out the front door and constantly knocking on my wax room door asking "when are you going to be done, can I come in, I'm bored." Even though my office is in a rural setting and very relaxed, this is still a business.
Wow!? That was a Ton of Info!
Okay, now that we have all of that covered--2017 is going to be a phenomenal year for Wax Me Happy and for my second business Organizing Your Oomph! These newly implemented policies will allow me to balance both businesses and make 2017 the best yet!
A huge THANK YOU to my current clients!!
If I’ve failed to tell you or if I don’t say it as often as I should, I want you to know that;
I appreciate your business.
I appreciate your loyalty.
I appreciate our great convo’s.
I appreciate your friendship.
I appreciate, most of all, that out of all the choices you have in hair removal, you choose me!
Your understanding is greatly appreciated!
Wax Me Happy®